Secure Site Applications

  • Effective Wednesday, June 15, 2022, Microsoft (MS) is ending support for, and retiring, the MS Internet Explorer web browser. Internet Explorer functionality will be migrated to the new, faster and more secure MS Edge web browser.

    OPWDD Secure applications have been tested for MS Edge and users should not encounter any browser based issues. If there is an issue, IE mode can be enabled in MS Edge or by using the Chrome browser as a work around.


OPWDD Secure Applications - OPWDD Secure Application are online web-based requiring a valid user name and password to access.

OPWDD Secure Applications OPWDD Secure Applications - OPWDD Secure Application are online web-based requiring a valid user name and password to access.

OPWDD Connectivity Tools - Secure VPN connection tools for domain level access.

OPWDD Connectivity Tools OPWDD Connectivity Tools - Secure VPN connection tools for domain level access.

The OPWDD Secure VPN Solution has been retired. The replacement solution is Client VPN.

You can find more information about this solution at NYS ITS Working Remotely or you can contact the NYS Helpdesk for further assistance.

Synchronize & Change Password - OPWDD provides online access to reset,synchronize or unlock an account.OPWDD Supported Internet Applications-OPWDD web based reporting tools.

Account and Password Help Synchronize & Change Password - OPWDD provides online access to reset,synchronize or unlock an account.OPWDD Supported Internet Applications-OPWDD web based reporting tools.

OPWDD Staff

Use the links below if your address ends in @opwdd.ny.gov
to address your account issue:

Synchronize Account/Password

Locked Account


Voluntary Agency Staff and Others

Use the links below to address your account issue:

Forgot Username              Locked Account

Forgot Password               Password Reset

Having a different IT related issue? Please contact the ITS Service Desk.

Having a Different IT Issue? Having a different IT related issue? Please contact the ITS Service Desk.

There are multiple ways to contact the ITS Service Desk:

Do you have ITSM Access?

*Chat Live with a member of the ITS Service Desk

*You can create an incident or request with the ITSM
System

*Call the Service Desk directly at 1-844-891-1786

*Contact the Service Desk via email at: fixit@its.ny.gov

Don't have a NYS ITSM account?

*Call the Service Desk directly at 1-844-891-1786

*Contact the Service Desk via email at: fixit@its.ny.gov